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BetterBraces.com Website Review & Ratings + BetterBraces.com Coupons

BetterBraces.com: Products & Services

BetterBraces.com is a website owned and managed by DJO LLC, a US based company that is classified among the largest orthopedic rehabilitation companies and among the leading orthopedic companies in the world.  DJO Global only sells products from the most reputable brands in the industry such as Aircast, DonJoy, Procare, Compex and Chattanooga. 

The company sells over one thousand medical devices through BetterBraces.com.  Below are some of the products sold by this company:

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BetterBraces.com: Company Background

BetterBraces.com is a website through which DJO Global sells its medical devices.  The company was founded in 1978 in a Carlsbad, California garage.  It was founded by the Philadelphia Eagles’ offensive line captain Mark Nordquist and a local lawyer Ken Reed.  They named the business after their wives Donna and Joy.  That is how DJO was born.  Today, DJO has become a billion dollar global company that is dedicated to providing intelligent medical services and devices from prevention to recovery.

BetteBraces.com website was launched on 17th March, 2006.  The IP address of the website is 69.160.48.88 and its server is hosted in the United States.  The offices of the company are located at 1430 Decision Street, Vista, California 92081.  The telephone number of the company is +1 800-553-6019, the fax number is 1-760-683-6937 and the email address is Service@BetterBraces.com.  Live-chat is also available on the Home Page.

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BetterBraces.com: Customer Feedback & Reviews

BetterBraces.com has received numerous positive customer reviews from those who have purchased braces from their site.  Most of the customers are happy with the quality of the braces and they are also satisfied with their performance.  Below is some customer feedback. 

  • I bought the DonJoy Defiance III Custom Knee Brace. WOW! The pain is gone as soon as I put them on. When we decided to go to the braces, my doctor told me that many people don’t wear them because of the bulk and visibility. “They aren’t very effective when they sit on the shelf.” I am not finding it difficult to wear them since the inconvenience PALES in comparison to the pain relief when wearing them.
  • What took me so long to agree to buy the DonJoy Defiance III Custom Knee Braces? If only I knew then what I know now!  I want to shout from the rooftop to all those people struggling with the decision to make the financial investment and to commit to the inconvenience. Count me in as a true believer! My only suggestions for improvement: Alter the design such that the brace can be removed without removing shoes and pants. Can both the bottom and top be on the same side? I travel frequently, the braces set off the metal detectors at the airport. Can they be constructed of another material that won’t do that?
  • At first this hurt the inflamed side of my knee that the extra pressure was on. But now in about a week I have no pain at all when I wear it. The DonJoy Defiance is so light that exercise is very easy and it doesn't through me off balance at all. My only complaint is where to find pants that can be worn over it with it sticking out. I finally bought a couple of skirts because this definitely doesn't work under jeans.
  • I need my knee replaced, but want to wait till summer because of the length of time off. The DonJoy brace has made it possible for me to walk, and walk pain free allowing me to have the surgery when I can afford to take the time off. I didn't realize how much I was throwing my hip out until I walked with this brace on. End of story...I can walk again and I have no pain.
  • I am a gymnast and I tore my ACL and both meniscus on my left leg. 2 weeks after surgery I got the Aircast XP knee brace and it has been amazing! The support I got from the brace was incredible! the straps are a bit uncomfortable, but if you get the under-sleeve for it, it makes it a lot more enjoyable to wear. Its been 7 months since the surgery, I am back to tumbling with the brace and I never think twice about doing a skill when i have the brace on. I love it!!
  • I fractured my ankle about 2 weeks ago. I have been using a walking brace the hospital gave me while I am having some MRIs done. That brace was clunky, not very supportive, and only came part way up my calf leaving most of its weight hanging on my ankle causing a lot of pain. Finally fed up, I started looking online fore alternatives. After reading the reviews and speaking with customer service at Betterbraces.com I settled on the Aircast XP brace. I ordered it on a Friday for over night delivery. The crew at BB made sure it went out that same day and UPS was at my door at 8am Monday morning with it as promised.
  • I am a fairly tall guy at 6'3" and the Aircast XP comes about 3/4 the way up my calf providing way more support than my old brace. The 4 independently adjustable air cells (1 on front of calf, 1 on back of calf, and 1 on each side of lower leg/ankle) inflate to provide a snug secure feel. Where my last brace felt sloppy this one is very comfortable! The doc said I needed to keep my foot at a 90 degree angle in the brace yet the old brace they gave me was always lose. The XP holds my ankle at a 90 very securely. I would highly recommend Aircast XP and the people at Betterbraces! Thanks!
  • I have never had any broken bones before so I don't know how to compare XP Walker to other casts. It is comfortable on my broken ankle though. My main wish is that the toe flaps were removable because my foot gets so hot and is wet from sweating. Also my doctor never gave me any socks to go with this so I am just wearing thin cotton ones to absorb the moisture.
  • I fractured my ankle and I purchased the Aircast XP Walking Brace.  I have to use crutches and this is very light and easy to use. My only complaint is that my heel moves around a bit in the heel, no matter what I do to try and adjust it. But otherwise, it's great.
BetterBraces.com: Business Credibility & Trustworthiness

DJO LLC, the company that owns BetterBraces.com has very good business credibility.  It has been a BBB accredited business since 6th December, 2009.  It has received the highest bbb ranking of A+ on a scale of A+ to F.

In addition, the products of this company come with warranties as a guarantee of their quality.  Some of the products enjoy extended warranties of up to 12 months. 

The company has also won numerous awards over the years.  Below is a list of some of the awards.  

  • 2010 - Best Places to Work in San Diego #7 – San Diego Business Journal and the Best Companies Group
  • 2010 - Manufacturing Excellence Award – DJO, LLC Vista, CA and Tijuana, Mexico – AME Association for Manufacturing Excellence
  • 2008 - DJO was named the Largest Private Company in San Diego by the San Diego Business Journal.
  • 2007 - Accreditation status from the Accreditation Commission for Health Care (ACHC)
  • 2007/06/05/04/03 - Deloitte & Touche “Technology Fast 50” companies in San Diego
  • 2006 - The prestigious “Shingo Prize” for manufacturing excellence - Vista, CA
  • 2006 - Medical Marketing Association’s “International Award of Excellence” Silver Finalist

The company is also associated with some reputable organizations such as:

  • Foundation for Physical Therapy’s Partner in Research program
  • US Freeskiing Team
  • Professional Football Athletic Trainers Society
  • The International Ski Federation
  • Justin Sportsmedicine Team
  • US Snowboard Team
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BetterBraces.com: Website Popularity & Google Ranking

BetterBraces.com website is quite popular.  According to Alexa, this website’s three-month traffic rank is 228,165.  This is a fairly good traffic rank since it is out of the 30 million global domains.  The site is quite popular in the US where it ranked at number 58,001.  There are approximately 384 sites linking in.   

According to Compete, this site receives approximately 49,132 unique visitors monthly.  Its rank by UVs is 37,132. 

According to Webstatsdomain, this website has a good SEO score of 33%.  Google has given it a fairly good pagerank of 3 out of 10.  The site is estimated to be worth $9050USD.

BetterBraces.com: Social Media Presence

BetterBraces.com has good social media presence as it has pages on some of the leading social media networking sites. However, it does not have a lot of followers on some of these sites.   Below is a summary of its social media presence and links to the various pages.

  • Facebook- 652 likes, 7 talking about this and 2 were here
  • Twitter - 40 Tweets , 131 Following  and 60 Followers
  • Youtube - 109 Subscribers and 203,975 video views

The company also operates an interactive blog which discusses braces and sports issues among other things.  The blog was lastly updated on 22nd March, 2013.

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BetterBraces.com: Website Security & Safety

BetterBraces.com takes personal privacy very seriously.   The website has put in place a number of measures to ensure the safety and security of visitors and shoppers.  Below are some of the security measures that have been put in place:

  • The site uses a secure (https://) connection when taking payment information.  The site is GeoTrust Secured, meaning that online orders are processed online using industry standard SSL encryption provided by the most trusted name in online security.
  • This website is VeriSign Secured.  All information sent to the website is transmitted over a secure server that encrypts personal data to protect against disclosure to 3rd parties.  The website is also Norton secured for additional security.
  • This website is also an Authorize.Net verified merchant.  Authorize.Net is a company that is committed to providing its merchant customers with the highest level of transaction processing security to safeguard customer information and combat fraud.
  • Google has listed this website as safe.  Google visited this site on 28th April, 2013 and tested 4 pages.  This Google Safe Browsing Diagnostic Test showed that the site has not acted as an intermediary for the infection of other sites and it has not hosted any malware over the past 90 days.
BetterBraces.com: Pricing & Packages

BetterBraces.com sells a wide range of braces from leading brands such as DonJoy, Aircast, ProCare, Chattanooga and Compex.  Below are the prices of some of the braces.

This company sells its braces at lower prices than its competitors.  In fact, it offers a low price guarantee on all its products.  If you happen to find a lower price anywhere on an identical product, email a link of the competitor's website to Service@BetterBraces.com.  If they confirm that the price is lower, they will match it.   

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BetterBraces.com: Shipping Rates & Policies

BetterBraces.com does not ship products internationally.  The company only ships to United States and Puerto Rico.  Processing of orders begins immediately after the successful completion of the checkout process.  Orders are usually shipped within 24 hours so long as they are received by 10:00 am on Monday to Friday.   Orders placed after this time or on weekends are shipped on the next business day.  Customers are able to track their orders online.  Orders status and shipments are usually updated within 24 hours.

This company charges sales tax in all the U.S. states.  All shipping charges and taxes are provided during the checkout prior to purchase.  The shipping charges and delivery times may vary depending on the shipping method used. Below are the delivery times and shipping methods currently used by this company.

  • UPS Standard – 4 to 7 business days - $0.00 (free)
  • UPS Rush Delivery – 2 to 3 business days ($19.99)
BetterBraces.com: Payment Methods Accepted

BetterBraces.com accepts a number of payment methods on its secure and safe checkout section.  For instance, it accepts the use of all the major credit cards such as:

  • Discover
  • Visa
  • American Express
  • MasterCard

The company is yet to incorporate use of alternative payment methods such as PayPal, checks, money orders, QPass, EbillMe and E-check among others.

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BetterBraces.com: Returns, Refunds & Exchange Policy

BetterBraces.com has a 90 days money back guarantee on most of its products.  This no-risk and unconditional guarantee gives customers ample time to see whether the product is a worthwhile investment.  If a customer is not 100% satisfied after trying the product for 90 days, he may exchange it or return it for a refund.  The customer should email the company asking for a refund.  Upon receipt of the email, the company issues the customer with a Return Authorization Number (RA).

The company issues a full refund of the purchase price minus handling and shipping costs.  Custom made braces do not however quality for a refund.  It takes about 2 to 3 weeks to process returns from the time the returned item is received.   Refunds are made via the original form of payment.

In addition, most of the products come with a warranty with some of them enjoying extended warranties of up to 12 months.  The warranty is against defects in workmanship and defects.  The warranty does not however cover normal wear and tear. 

BetterBraces.com: Product images & screenshots
BetterBraces.com Coupons
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